Refund policy

JM RANCH SNAP RACKS — RETURN, EXCHANGE & STORE CREDIT POLICY

All JM Ranch Snap Racks products are handcrafted and made to order. Please review your order carefully before completing your purchase.

STANDARD, NON-PERSONALIZED PRODUCTS

Approved returns of eligible standard, non-personalized products may receive store credit or an exchange only. We do not issue cash refunds or refunds to the original payment method.

To request a return, contact us within 30 days of receiving your order at info@jmranchsnapracks.com.

To be eligible, the product must be unused, undamaged, and returned in its original condition and packaging. Proof of purchase is required. Items returned without prior approval will not be accepted.

CUSTOM AND PERSONALIZED PRODUCTS

Custom, personalized, specially ordered, or modified products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or different from what was ordered.

CANCELLATIONS

Because our products are made to order, orders cannot be canceled once production has begun. If a cancellation is approved before production begins, store credit will be issued.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately after delivery. If your product arrives damaged, defective, or incorrect, contact us promptly at info@jmranchsnapracks.com and include your order number and clear photographs of the product and packaging.

After reviewing the issue, we will work with you to repair or replace the product as appropriate. When the problem is due to our error or shipping damage, we will provide return instructions and cover approved return-shipping costs.

RETURN SHIPPING

For approved standard returns or exchanges that are not related to damage, a defect, or our error, the customer is responsible for return-shipping costs. Original shipping charges are not refundable or credited.

We recommend using a trackable shipping service and purchasing shipping insurance. JM Ranch Snap Racks is not responsible for returned packages that are lost or damaged in transit.

STORE CREDIT AND EXCHANGES

After an approved return is received and inspected, we will notify you whether it has been accepted. Approved store credit will be issued for the eligible purchase amount, excluding original shipping charges.

Replacement or exchange items remain subject to current production times and availability.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

• Custom, personalized, specially ordered, or modified products
• Products that have been used, installed, altered, or damaged after delivery
• Sale or clearance items
• Gift cards
• Items returned without prior approval
• Items returned more than 30 days after delivery

RETURN ADDRESS

Approved returns should be mailed to:

JM Ranch Snap Racks
610 Toledo Road
Brownsville, Texas 78526
United States

Do not mail a return until you have contacted us and received approval and return instructions.

QUESTIONS

For questions regarding returns, exchanges, store credit, damaged products, or cancellations, contact:

info@jmranchsnapracks.com